Live Agent Answering & Messaging
A 24/7 live agent answer and messaging service is a proven and cost-effective method for businesses to handle calls when staff is unavailable. Recent statistics from Forbes magazine show that 80% of callers sent to voicemail do not leave messages because they don’t believe they will be heard. An answering message service is more than just someone answering your valued customers calls, a 24/7 live answering service is an extension of your business. Our professional staff at Big Sky Call Centers will insure your callers are greeted by a courteous and helpful voice and will insure you receive accurate messages in a timely manner.
In March 2016, Big Sky Call Centers invested in one of the most user-friendly telephone answering and virtual reception software packages available on the market today. The unique “client view” screen gives our agents all the information they need on one view so they can answer client calls professionally with a faster speed of response when compared to other live messaging services. In addition, this service includes an innovative smart phone app lets on-call personnel “click” their status and go. Gone are the days of calling in, faxing or emailing on call schedules and the headaches that arise from miscommunication. As soon as the status is selected by the user in the myTAS app our agents know your current status.
Customized to Your Industry
Big Sky agents are only as good as the information we have. We have an onboarding specialist that works very closely with you to design custom scripts and message pads that pertain specifically to your business. Our services are designed to help create a professional image that is guaranteed to increase customer satisfaction. We seek to help you create a seamless integration to your business model.
Here When You Need Us 24/7
Whether you require our answering message service all day, for busy lunch periods, or for after hours, Big Sky is here when you need us – 24 hours a day, 365 days a year. Contact us today to learn more about our services.