Help Desk Support for Property Management
Property management help desk support is our specialty at Big Sky Call Centers. It began with our creation of our own property management software that ensures clients calls are dispatched accurately and timely to the correct on-call personnel or contractor responsible for the property and specific issue. Our property database is easily updated by our clients with a push email to ensure our information is up-to-date and accurate. With the addition of our 2-way SMS response software, on-call personnel can simply text back the receipt of the message to our center. This efficiently reduces costly operator connect time and delays. Also for our larger property management companies our agents can have direct access into their property management systems to dispatch and create work orders on the spot. Our 24/7 live answering service ensures your clients receive the customer service they expect. If you or your clients require elevator emergency calls to be monitored 24/7 year round then we can assist you with our alarm monitoring service and in-house software. Get a quote today.